Latest updates and new features for Bridge Operator Console for Microsoft Teams.
Bridge Operator Console
by Bridge Communications

Microsoft Teams
BOC MS Teams Update History
A complete record of updates, new features, and improvements to Bridge Operator Console for Microsoft Teams.

November 1, 2026
Update - Telerik Kendo UI upgraded from 2026.2.520 to 2026.3.811 (2026 Q3) with the matching 14.5.0 theme and a renewed license key
Update - Telerik Kendo UI script and theme now load from the jsDelivr CDN (npm packages, versions pinned with integrity hashes) instead of the Kendo CDN and unpkg; the Kendo CDN stops receiving new Kendo releases after November 11, 2026
Update - Hugging Face Transformers.js (on-device AI for embeddings, sentiment, Q&A and captions) upgraded from 4.3.1 to 4.3.2
Update - User Agenda calendar adapted to the redesigned 2026 Q3 Scheduler: read-only toolbar without the new "New Event" button, work-week view selected directly, and hover details preserved
Fix - User Agenda calendar could fail to redraw, or draw collapsed events, when opened for another user or inside a collapsed panel; it now rebuilds cleanly and re-measures when its panel is revealed
New - Effects: an Ocean effect joins the Effects window; the five fish graphics swim across the screen in both directions while bubbles rise, and the usual Turn OFF button clears it
New - Settings backup: your console settings are now backed up to the cloud automatically after you change a setting, close Settings, or sign out; a wiped browser or a new computer is offered the saved copy on first sign-in, and manual cloud and file backup/restore keep you signed in
Update - Telerik CDN references on every page, including the license portals and pop-out windows, now point at 2026.3.811 and carry a verified integrity hash so third-party script checks pass
Fix - User Agenda: the calendar now waits for the organisation calendar token on first open instead of failing silently, and shows the reason when a calendar cannot be read
Update - Transformers.js, the in-browser AI engine behind embeddings, sentiment and question answering, upgraded from 4.3.0 to 4.3.1 with results verified identical to the previous version
Update - AlaSQL 4.20.0 (from 4.18.0), verified against the console's call history, captions and chart queries; today's disposition and direction charts now list their categories in alphabetical order as intended
Update - E164 Region is now read from your Microsoft 365 usage location (falling back to the tenant's default usage location or country, then your own phone number) instead of silently defaulting to US; the first sign-in adopts it automatically, later sign-ins offer to correct a mismatch, and answering No remembers that choice until the detected country changes
Update - Telerik Kendo UI upgraded from 2026.3.811 to 2026.3.1015 (2026 Q3 service pack) with the matching 14.6.1 Bootstrap theme on every page, including the license portals and pop-out windows; the script key was verified against the new build and all CDN tags carry refreshed integrity hashes
Update - AlaSQL 4.21.0 (from 4.20.0), verified in the browser to return identical results for the console's IndexedDB call history, captions, actions and chart queries
New - Bridge Wallboard for Teams (wbteams.html) now lives on this site, rebuilt on the console's library set (Microsoft Graph Toolkit 4.6, MSAL 4.30, Kendo UI 2026.3.1015, jQuery 4, Bootstrap 5.3.8), with subscriptions purchased through Stripe Checkout and a Manage Subscription billing portal in place of the old card form
New - Effects: an Elephants effect joins the Effects window; five hand-drawn elephant graphics drift down the screen like the other animal effects, and the usual Turn OFF button clears it
New - Bridge Wallboard for Teams: call queue visibility (Teams Phone call queue and auto attendant resource accounts, each mapped to a wallboard group of agents, with live available/on-call/away/offline counts and today's offered, answered and missed calls from the Teams PSTN usage log); a new toolbar with a group picker, grid and tile views, full-screen TV mode that rotates through groups, a KPI strip (available, on a call, away, offline, calls today), threshold alerts (minimum available agents, share on a call, time away or offline, missed calls) shown as a banner with sound and an optional Teams chat to a supervisor, time-in-state and calls-today columns, free/busy "next free at" from the calendar, chat/call/video buttons, a 7-day presence heatmap in the user panel, and wallboard settings saved to the cloud so every screen matches
Update - Bridge Wallboard for Teams never scrolls: the user list, tiles and side panels shrink to fit the window, and a group that would not be readable even at half size is split into pages that advance automatically (Seconds per page in the Alerts window)
Update - Bridge Wallboard for Teams: the left column was redesigned. Sign in moved to the right end of the toolbar (and a delete-group button joined the group picker), the Group Management card is gone, and the three User Status boxes became one card of name chips with presence dots that follows the light and dark themes; the group donut shows its counts inside the ring with a legend below and takes the card's light or dark background
Fix - Bridge Wallboard for Teams: the User's Agenda in the user panel loads again. It now reads the next 7 days from the calendar view and shows a message when a colleague's calendar is not shared, instead of staying blank
Update - Bridge Wallboard for Teams: the user grid follows the dark theme (header, rows, alternate rows and hover use the same dark surfaces as the cards), and the user panel's agenda cards and overlay switch to dark with it
Update - Bridge Wallboard for Teams: the user panel is now a Bootstrap side panel instead of the old SharePoint Fabric panel (those libraries are no longer loaded), it follows the theme, and it opens from the tile view and the User Status chips as well as the grid
New - Bridge Wallboard for Teams: a Reports window for the selected group (toolbar chart button): online time per member, time on calls, availability by hour of day, away and offline time, calls and talk time from the Teams usage log, and time in the current state, over today, 7 days or 30 days, each downloadable as CSV or PNG. Presence samples are now kept for a month
Update - Bridge Wallboard for Teams: the Find and Add Users window was redesigned. It follows the light and dark themes, searches as you type, shows the quick lists (relevant people, contacts, direct reports, recent email) as buttons under the search box, lists people with their title and department, and marks who is already in the group
Update - Bridge Wallboard for Teams: the Help window was rewritten for the new layout, with topics down the left (getting started, toolbar, groups and users, views, user panel, status, call queues, reports, alerts and TV, subscription) and the old screenshots of the previous design removed; it follows the light and dark themes
Fix - Bridge Wallboard for Teams: sign-in no longer loops. Background refreshes (presence every few seconds, call statistics, schedules) each opened their own Microsoft sign-in window whenever a token could not be renewed silently; they now share one sign-in window, stop while the wallboard is signed out, and a sign-in that fails shows the reason on screen. The sign-in also requests presence permission, which the user list needs.

October 1, 2026
New - Application Font: choose any of the nearly 2,000 Google Font families, listed alphabetically, for the console from a new Appearance card in Settings; the choice is saved automatically and applied at every launch, with Open Sans remaining the default. Kendo grids and panels, Microsoft Graph contact cards, toasts and overlays now follow the selected font instead of their own hard-coded families
Update - Transformers.js, the in-browser AI engine behind embeddings, sentiment and question answering, upgraded from 3.8.1 to 4.3.0 with embedding results verified identical to the previous version
Fix - Clyde user cards in the chat window rendered as raw HTML text instead of the card; card markup now bypasses the markdown converter
Fix - Two-way Teams chat stopped loading history and receiving messages after Microsoft changed its Graph beta endpoint; chat now reads through the stable v1.0 endpoint

September 1, 2026
New - AI Assistant: new generative tools for Quote, Meeting Invite, Lead Qualification, and Complaint/Dispute Record
New - AI Assistant: Translate button regenerates the output or transcript in your choice of seven languages
Update - AI Assistant content now renders with clean formatting instead of raw markdown symbols
Update - AI Assistant prompts tuned per content type for more polished, consistent results
Update - Fixed the AI Assistant Copy Transcript button copying nothing
Update - Gemini AI model upgraded to gemini-3.5-flash-lite
Update - OpenAI model upgraded to gpt-5.6-luna
Update - Grok model upgraded to grok-4.3
Fix - AI requests updated for current model APIs, restoring Grok summaries, sentiment, coaching, and Clyde responses
Update - AlaSQL 4.18.0
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August 1, 2026
Billing portal update to Stripe
Performance - Faster presence updates, reduced call console lag, and fewer redundant UI refreshes
Fix - Authentication token refresh stability and chat panel dragging
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July 1, 2026
Update - webpack-cli 7.0.3
Update - Gemini AI model upgraded to gemini-3.1-flash-lite
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June 1, 2026
New - File Attachments in Teams Chat — send files directly from any chat window using the paperclip icon in the chat toolbar
New - Inline Image Send — jpg and png images under 4MB are sent inline and displayed immediately in the chat, no upload required
New - Document Send via OneDrive — all other file types (pdf, docx, xlsx, etc.) are uploaded to the sender's OneDrive and shared as a Teams file card; one-time permission consent required on first use
Fix - Blank message guard added to prevent accidental empty message sends.
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May 1, 2026
New - AI Prioritize VM Callbacks — scans unread voicemails and flags urgent ones before the operator listens, ranking each by urgency level with reasons
New - AI Callback Script Generator — one-click draft of a professional callback script for any prioritized voicemail, based on the caller and message content
New - AI Summarize VM — generates an individual summary of each unread voicemail with action items
New - Transfer to Voicemail added to the Company Directory right-click menu.
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April 1, 2026
Update - Kendo CSS 12.3
Update - Chat Control
Update - jQuery 4.0
Update - Font Awesome
Update - ACS to 1.42.1
New - Set Presence on Behalf of Another User
New - Microsoft Section Added to User Card
New Effects.
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March 1, 2026
Windows MSI Install Available
Live Translation on Captions
New Effects.
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February 1, 2026
Update - Refactor mouse event handling
Update - Refactor DOM event handling
Update - MSAL 4.28.1
Update - ACS 1.41.1
New Effects.
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January 1, 2026
Update - Teams Chat Resizing
New Effects.
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December 1, 2025
New - AI Chat Summary for One on One Messages
New - AI Chat Summary for Group Messages
New Effects.
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November 1, 2025
Authorize Teams Chat
New - Teams One on One Chat
New - Teams Group Chat
New - AI Voicemail Summary
Update - Font Awesome 7.1
New Effects.
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October 1, 2025
New - Sentiment Trigger Rules for Supervisors
Update - Font Awesome 7.01
New Effects.
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September 1, 2025
New - AI Call Generate Email Followup
New - AI Call Generate SMS Followup
New - AI Call Generate Blog Article
New - AI Call Generate KB Article
New - AI Call Generate Social Media Post
New - AI Call Generate Product Recommendation
New - AI Call Generate CRM Summary
New - Automatic Sentiment Calming Scripts
Update - Font Awesome 7
New Effects.
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August 1, 2025
New - Clyde Agentic AI (Phase 3)
New - AI Assistant (Phase 2)
New - AI Sentiment on Transcribed Calls
New - AI Call Summary on Transcribed Calls
New - AI Call Highlights on Transcribed Calls
New - AI Call Action Items on Transcribed Calls
New - AI Caller History Summary
New - AI Call Coaching
Update - Kendo Framework
New Effects.
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July 1, 2025
Update - ACS to 1.36.1
New - Call Sentiment Display (Phase 1)
Update - Call Sentiment on CC Window
Update - Bootstrap 5.3.7
Update - MSAL 4.13.1
New Effects.
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June 1, 2025
Update - ACS to 1.35.1
New - Opt In/Out of Call Queues
New - Voicemail Settings
Update - MSAL
New Effects.
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May 1, 2025
Update - ACS to 1.34.1
New - Grids contain auto paging for improved performance
Update - MSAL
Update - MGT
Update - Remove External Duplicate Contacts
New Effects.
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April 1, 2025
Update - ACS to 1.33.4
New - Search includes Groups, and all Teams
Update - MGT
Update - MSAL
New Effects.
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March 1, 2025
Update - ACS to 1.32.1
New - Create Callback Note
Update - Kendo
Update - MSAL
New Effects.
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February 1, 2025
Update - ACS to 1.32.1
Fix - Option to Hide Photos
MS Patch to revert Fast Framework for MGT
New Effects.
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January 1, 2025
Update - ACS to 1.31.1
Added Option to Hide Photos
Added Blocked Numbers Feature
Language Support
Update - Microsoft Graph Toolkit 4.4
New Effects.
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December 1, 2024
Updated MSAL to 3.27.0
Update - ACS to 1.30.4
Update - Font Awesome 6.7
Update - Performance Grid Paging
Update - CSS v10
Update - Microsoft Graph Toolkit 4.4
New Effects.
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November 1, 2024
Updated MSAL to 3.26.0
Update - ACS to 1.29.1
New Effects.
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October 1, 2024
Updated MSAL to 3.24.0
Update - ACS to 1.28.4
Update - Allow Custom Advanced Group Type
New Effects.
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September 1, 2024
Updated MSAL to 3.21.0
Update - ACS to 1.28.1
Updated CSS From 6.4 to 8.2
Optional Planner Load
Fix for Conferencing
New Effects.
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August 1, 2024
Updated MSAL to 3.20.0
Update - ACS to 1.27.2
Updated Activity Column
Slower load of Planner Tasks
New Effects.
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July 1, 2024
Updated MSAL to 3.16.0
Update - ACS to 1.25.1
New - Auto Update Calls Notes
Updated Menu
Updated Activity Column
New Effects.
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June 1, 2024
Updated MSAL to 3.14.0
Update - ACS to 1.24.3
New Effects.
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May 1, 2024
Updated MSAL to 3.13.0
Update - ACS to 1.23.4
Added Custom Teams Status to Availability
New Effects.
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April 1, 2024
Update to search algorithm, to get more quality results. Updated MSAL to 3.11.0. Major update of MGT to version 4.1.0. Improved MS controls rendering performance. Updated ACS to version 1.24. New Effects.
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March 1, 2024
Updated MSAL to 3.9.0. Major update of MGT to version 4.0.1. Improved MS controls rendering performance. Updated ACS to version 1.22. New Effects.
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February 1, 2024
Updates to license portal. New feature, queue scripts can popup a url when a call is answered from a given queue. Updated MSAL to 3.7.1. Added MS365 Groups to All Teams pane. New Effects.
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January 1, 2024
Updated azure calling to 1.20.1. Updated MSAL to 3.6. New Effects.
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December 1, 2023
Closed Captions GA. Update MSAL from 2.x to 3.x. Added ability to see teams and members for both user and org wide via the PSTN additional app authorization. Voice triggered actions on caller words or phrases.
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November 1, 2023
Closed Captions. Captions can be displayed as toasts, or in a larger popup window with history for the current selected call. Many new user effects. Update to MGT 3.1.3.
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October 1, 2023
Improved hover on notes. Improved caller ID display. New effects added to library. Upgraded Bootstrap to 5.3.2. Full migration away from Google material icons.
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September 1, 2023
Quick message option on contact card. New OS level call notification. Support to shared address books using Microsoft shared mailbox contacts. Ability to join two calls. Ability to forward a voicemail. Ability to upload a photo for a personal contact. Update Microsoft MGT to 3.1.1.
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August 1, 2023
Updated Microsoft MGT to 3.0.1. Global groups in license portal. Additions to effect panel. Support for several new languages. Ability to set and clear custom status. Ability to tag users for presence status updates. Transfer when available features allows users to camp a call for transfer on a user that will automatically trigger upon their availability. Backup and Restore settings feature.
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July 19, 2023
Initial Release. Bridge Operator Console for Microsoft Teams.
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